SkillBridge has a large user base and receives numerous queries every day. Managing these queries and providing timely responses was a challenge until they adopted Deskhero. Deskhero's ticket management system helps SkillBridge keep track of all queries and ensure none are missed.
However, the standout feature for SkillBridge is Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources to generate suggested replies. This has drastically reduced the response time and improved the accuracy of the replies.
SkillBridge also uses Deskhero's AI to enhance search results. When a user searches for a term, the AI scans the entire database of resources to provide the most relevant results. This has led to a significant decrease in repeat queries and improved user satisfaction.
Additionally, SkillBridge uses Deskhero's REST API to integrate the platform with its existing systems. This ensures all customer interactions are tracked and managed effectively.
By leveraging Deskhero's AI capabilities, SkillBridge has been able to streamline its helpdesk services, improve user satisfaction, and allow its customer support team to focus on more complex issues.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources. This information is used to generate suggested replies, reducing response time and improving the accuracy of the replies.
How does Deskhero enhance search results?
Deskhero's AI scans the entire database of resources when a user searches for a term. This ensures the most relevant results are provided, reducing repeat queries and improving user satisfaction.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows it to be integrated with existing systems for seamless data exchange.
* This article provides an example of how a fictive company in the Adult & Continuing Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.