Harmony Adult Care Center was facing challenges in managing their customer support process due to an increasing number of customer queries. They decided to implement Deskhero to streamline their customer support and improve their response time.
Using Deskhero's advanced AI capabilities, Harmony was able to automate their ticket management process. The AI would suggest replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This significantly reduced the time taken to respond to customer queries and improved the overall customer experience.
Harmony also utilized Deskhero's AI-powered knowledge base feature. The AI would automatically generate articles from various file formats and scrape data from the company's website. This not only enriched the knowledge base but also made it easier for support agents to find relevant information while responding to customer queries.
With Deskhero's comprehensive search bar powered by AI, Harmony was able to quickly find relevant information from their vast database. This feature was particularly useful in handling complex customer queries that required detailed information.
Overall, Deskhero's AI capabilities have significantly improved Harmony's customer support process, reduced response times, and enhanced the customer experience.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other resources. This reduces the time taken to draft responses, thereby improving response time.
How does Deskhero's AI-powered knowledge base work?
Deskhero's AI can generate knowledge base articles from various file formats and even scrape data from your website. This enriches the knowledge base and makes it easier for support agents to find relevant information.
How does Deskhero's comprehensive search bar help in customer support?
Deskhero's comprehensive search bar, powered by AI, can quickly find relevant information from a vast database. This is particularly useful in handling complex customer queries that require detailed information.
* This article provides an example of how a fictive company in the Adult Day Care Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.