Sunrise Adult Day Services, a company providing comprehensive adult day care services, was struggling with managing customer queries and complaints. They decided to implement Deskhero to streamline their customer support and helpdesk services. The platform's structured data lists, custom fields, and user groups allowed them to organize and manage customer tickets effectively.
With the help of Deskhero's advanced AI capabilities, Sunrise was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helped them find relevant content quickly, which was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
The AI-powered comprehensive search bar made it easy for the support team to find relevant information from the knowledge base, previous tickets, or uploaded files. This not only improved the efficiency of the support team but also enhanced the quality of their responses.
Deskhero's REST API enabled Sunrise to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency. The custom email domains feature allowed them to maintain brand consistency in their communications.
By implementing Deskhero, Sunrise Adult Day Services was able to significantly improve their customer support efficiency, reduce response times, and enhance customer satisfaction.
How did Deskhero's AI capabilities improve Sunrise's customer support efficiency?
Deskhero's AI capabilities leveraged OpenAI Embeddings from various sources to find relevant content quickly. This content was then used to generate suggested replies, reducing response times and improving the quality of responses.
How did the comprehensive search bar enhance the support team's efficiency?
The AI-powered comprehensive search bar made it easy for the support team to find relevant information quickly, improving their efficiency and the quality of their responses.
What benefits did the REST API provide?
The REST API allowed Sunrise to integrate Deskhero with their existing systems, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Adult Day Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.