AdultEd Academy, a leading provider of adult education courses, was struggling with managing the high volume of support tickets from their students. They needed a solution that could not only manage these tickets but also provide quick and accurate responses.
With Deskhero, they were able to leverage the platform's advanced AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This significantly reduced the time spent on each ticket and improved the overall efficiency of their customer support team.
The AI also enhanced the search results by using OpenAI Embeddings from uploaded files like policies, manuals, and presentations. This made it easier for the support team to find relevant content and provide accurate information to the students.
Additionally, the custom fields feature allowed AdultEd Academy to categorize tickets based on the type of query, making it easier to prioritize and manage them. The kanban board provided a visual overview of the ticket status, helping the team to track progress and stay organized.
Overall, Deskhero's AI-powered solutions transformed AdultEd Academy's customer support, improving response times and customer satisfaction.
How did Deskhero's AI capabilities improve the efficiency of AdultEd Academy's customer support?
Deskhero's AI capabilities improved the efficiency by generating suggested replies based on previous tickets and knowledge base articles, reducing the time spent on each ticket. It also enhanced search results, making it easier for the support team to find relevant content.
What features of Deskhero did AdultEd Academy find most useful?
AdultEd Academy found the AI capabilities, custom fields, and kanban board most useful in managing their customer support.
Did Deskhero improve AdultEd Academy's customer satisfaction?
Yes, by improving response times and providing accurate information, Deskhero helped AdultEd Academy improve their customer satisfaction.
* This article provides an example of how a fictive company in the Adult education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.