BrandBoost deals with a high volume of customer queries and support requests daily. Before Deskhero, managing these requests was a daunting task. Now, with Deskhero's ticket management system and kanban board, the team can easily track and prioritize tasks.
The AI capabilities of Deskhero have allowed BrandBoost to automate responses to common queries. By leveraging OpenAI embeddings from previous tickets and knowledge base articles, the AI generates suggested replies, freeing up the team to handle more complex issues.
BrandBoost uses Deskhero's custom fields and structured data lists to categorize and filter tickets based on specific campaign types or client needs. This has streamlined the process of assigning tasks to the right team members and improved response times.
The AI-enhanced search feature of Deskhero has been a game-changer for BrandBoost. The team can now quickly find relevant content, whether it's a past ticket, a knowledge base article, or an uploaded file. The AI understands the context of the search query and delivers accurate results in seconds.
BrandBoost has also benefited from Deskhero's REST API, which has allowed them to integrate the platform with their existing CRM and project management tools. This integration has created a unified system that enhances collaboration and improves overall productivity.
How does Deskhero's AI help with common queries?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies to common queries. This automation helps reduce the time spent on repetitive tasks and allows the team to focus on more complex issues.
Can Deskhero be integrated with other software?
Yes, Deskhero's REST API allows it to integrate with a variety of CRM and project management tools, creating a unified system that enhances collaboration and productivity.
How efficient is the AI-enhanced search?
Deskhero's AI-enhanced search uses OpenAI embeddings to deliver accurate results from past tickets, knowledge base articles, and uploaded files. It understands the context of your search query to provide the most relevant results quickly.
* This article provides an example of how a fictive company in the Advertising agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
