AdMark Solutions receives hundreds of client queries daily, which were previously managed manually. With Deskhero, they have been able to automate the process. The AI capabilities of Deskhero analyze the incoming queries and suggest replies based on previous tickets, knowledge base articles, and other resources. This has significantly reduced the response time and improved client satisfaction.
The custom fields feature of Deskhero allows AdMark to categorize the queries based on their nature, urgency, and the client. This helps in prioritizing the tickets and ensuring that critical issues are addressed promptly.
Deskhero's knowledge base feature is used by AdMark to store all their policies, manuals, presentations, and other resources. The AI capabilities of Deskhero analyze these documents and use the information to enhance the search results and reply suggestions.
AdMark also uses the website scraping feature of Deskhero to keep track of their client's online activities. This information is used by the AI to provide more contextual and relevant responses to the clients.
Finally, the REST API of Deskhero allows AdMark to integrate the platform with their existing systems, providing a seamless experience for their support team.
How does Deskhero's AI capabilities enhance the response time?
Deskhero's AI analyzes incoming queries and suggests replies based on previous tickets, knowledge base articles, and other resources. This automation significantly reduces the response time.
How does Deskhero help in prioritizing the support tickets?
The custom fields feature of Deskhero allows you to categorize the queries based on their nature, urgency, and the client. This helps in prioritizing the tickets and ensuring that critical issues are addressed promptly.
Can Deskhero be integrated with our existing systems?
Yes, the REST API of Deskhero allows you to integrate the platform with your existing systems, providing a seamless experience for your support team.
* This article provides an example of how a fictive company in the Advertising and marketing agencies activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
