PromoGiant deals with numerous customer queries daily, from promotional item inquiries to order status updates. Handling these manually was becoming increasingly challenging. With Deskhero, they automated their ticket management, ensuring each ticket was promptly addressed based on its urgency and category.
Using Deskhero's custom fields and user groups, PromoGiant was able to personalize their interactions with customers. Customers were grouped based on their needs and preferences, allowing the company to provide tailored responses.
PromoGiant used Deskhero's website scraping feature to enrich their knowledge base. This feature scraped relevant information from their website and other online sources, providing a robust database for their support team.
Deskhero's advanced AI capabilities were instrumental in improving PromoGiant's response times. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only saved time but also improved the quality of their customer service.
Finally, Deskhero's comprehensive search bar and REST API allowed PromoGiant to integrate the platform with their existing systems effortlessly, further boosting their customer service capabilities.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and content of the inquiry. It then generates a suggested reply that is most relevant to the query.
Can Deskhero be integrated with our current systems?
Yes, Deskhero provides a REST API that allows you to seamlessly integrate it with your existing systems.
How does Deskhero ensure prompt response to all queries?
Deskhero automates ticket management, categorizing them based on priority and type. This ensures that all queries are accounted for and addressed promptly.
* This article provides an example of how a fictive company in the Advertising and Promotion industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.