BrandBoost was struggling with maintaining an up-to-date and comprehensive knowledge base for their customers. They decided to implement Deskhero to automate the process of updating and enhancing their knowledge base.
With Deskhero's AI capabilities, BrandBoost was able to generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This not only enriched their knowledge base but also ensured that it was always updated with the latest information.
BrandBoost also used Deskhero's AI to provide suggested replies to customer queries. By leveraging OpenAI Embeddings from the knowledge base articles, the system was able to provide accurate and relevant responses, improving the efficiency of their customer support.
The comprehensive search bar feature of Deskhero enabled BrandBoost's customers to find solutions to their queries quickly. The AI capabilities of Deskhero enhanced the search results by using the structured data lists, custom fields, and user groups.
By implementing Deskhero, BrandBoost has significantly improved their knowledge base and customer support services, leading to increased customer satisfaction.
How does Deskhero help in maintaining an up-to-date knowledge base?
Deskhero's AI capabilities allow it to generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data, ensuring the knowledge base is always updated.
How does Deskhero provide suggested replies to customer queries?
Deskhero leverages OpenAI Embeddings from the knowledge base articles to provide accurate and relevant suggested replies to customer queries.
How does Deskhero enhance search results in the knowledge base?
Deskhero uses its advanced AI capabilities to enhance search results by utilizing structured data lists, custom fields, and user groups.
* This article provides an example of how a fictive company in the Advertising and related services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.