DailyAds Inc. receives numerous customer queries every day, which are managed as tickets. Prior to implementing Deskhero, managing these tickets was a complex process. However, with Deskhero's advanced AI capabilities, ticket management has become more efficient.
The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other sources of information to suggest appropriate responses to new tickets. This has greatly reduced the time spent by support agents on each ticket, resulting in faster response times and increased customer satisfaction.
The custom fields and structured data lists provided by Deskhero enable DailyAds Inc. to categorize and manage their tickets more efficiently. The kanban board further aids in visualizing the workflow and tracking the progress of each ticket.
With the help of Deskhero's comprehensive search bar, support agents can easily find the information they need to resolve customer queries. The advanced AI enhances search results, making the process even more efficient.
Deskhero's REST API allows DailyAds Inc. to integrate the platform with their existing systems, ensuring seamless operations. The custom email domains feature helps maintain brand consistency in all communications.
How does the AI in Deskhero improve ticket management?
The AI in Deskhero uses OpenAI Embeddings to analyze previous tickets and other sources of information to suggest appropriate responses to new tickets. This makes ticket management more efficient and reduces the time spent by support agents on each ticket.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero includes a REST API that allows you to integrate the platform with your existing systems.
Can we maintain our brand identity in our emails with Deskhero?
Yes, Deskhero allows you to use custom email domains, helping you maintain brand consistency in all communications.
* This article provides an example of how a fictive company in the Advertising in Daily Newspapers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.