Equality Now receives a large number of inquiries and requests for assistance from individuals and organizations. Managing these effectively was a challenge until they implemented Deskhero. The platform's AI capabilities, leveraging OpenAI Embeddings, have significantly improved their ability to respond to these inquiries in a timely manner.
The AI generates suggested replies based on previous tickets, knowledge base articles, and uploaded files. This not only speeds up the response time but also ensures consistency in the quality of responses.
The AI-enhanced search results make it easier for the support team to find relevant content quickly, further improving response times. The custom fields feature allows Equality Now to categorize and prioritize tickets effectively.
Equality Now also uses Deskhero's AI capabilities to manage their knowledge base. The AI generates articles from Word, PowerPoint, PDF files, and even scrapes data from their website. This has made it easier to keep the knowledge base updated with the latest information.
Overall, Deskhero's AI capabilities have significantly improved Equality Now's customer support, making them more efficient and effective in their advocacy work.
How does Deskhero's AI improve response times?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and uploaded files. This speeds up the response time and ensures consistency in the quality of responses.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from various sources within the platform to find relevant content. This enhances the search results, making it easier to find relevant information quickly.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website. This makes it easier to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Advocacy Groups industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.