Justice Network has a vast amount of data from various sources. They use Deskhero's advanced AI capabilities to structure this data and generate OpenAI Embeddings. These embeddings are then used to find relevant content and enhance search results, significantly improving the efficiency of their customer support.
With Deskhero, Justice Network is able to manage tickets more effectively. The platform's AI capabilities generate suggested replies based on the context of the ticket, reducing the time spent by support staff on each ticket and improving the quality of responses.
The network also uses Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities of the platform allow for the automatic generation of knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data, saving significant time and resources.
Deskhero's REST API allows Justice Network to integrate the platform with their existing systems, ensuring a seamless flow of data and enhancing the overall efficiency of their operations.
Overall, Deskhero's advanced AI capabilities have enabled Justice Network to improve their customer support, enhance their advocacy initiatives, and make more efficient use of their resources.
How does Deskhero's AI capabilities improve the quality of responses?
Deskhero's AI capabilities generate suggested replies based on the context of the ticket, ensuring that responses are relevant and accurate.
How does Deskhero help in creating a knowledge base?
Deskhero can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data, creating a comprehensive repository of information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, ensuring a seamless flow of data.
* This article provides an example of how a fictive company in the Advocacy Initiatives for Human Rights Protection industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.