Justice Defenders deals with a wide range of legal issues, requiring a vast knowledge base. They use Deskhero's knowledge base feature to store and organize information, making it easily accessible to all team members.
The group also uses Deskhero's advanced AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This not only saves time but also ensures that the most up-to-date information is available.
The AI also enhances the search results, making it easier for team members to find relevant information. This is particularly useful when dealing with complex legal issues that require extensive research.
Additionally, Justice Defenders uses Deskhero's ticket management feature to track case progress. The AI's ability to suggest replies based on previous tickets and knowledge base articles speeds up communication and ensures consistency.
Finally, the custom email domains feature allows Justice Defenders to maintain a professional image while communicating with clients and other stakeholders.
How does Deskhero's AI enhance knowledge sharing?
Deskhero's AI can generate knowledge base articles from various file types and enhance search results, making it easier to find relevant information. It also suggests replies based on previous tickets and knowledge base articles.
Can Deskhero track case progress?
Yes, Deskhero's ticket management feature allows you to track case progress effectively.
Does Deskhero support custom email domains?
Yes, Deskhero supports custom email domains, allowing you to maintain a professional image while communicating with clients and other stakeholders.
* This article provides an example of how a fictive company in the Advocacy and Representation for Vulnerable Groups industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.