YouthShield Services has a vast knowledge base consisting of articles, policies, manuals, and presentations. They use Deskhero's feature of generating knowledge base articles from these files to make this information easily accessible to their team.
Deskhero's advanced AI capabilities play a crucial role in managing this knowledge base. The AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to enhance the search results, making it easier for the team to find the information they need.
The AI also generates suggested replies based on this content. This allows the team to respond to requests for help more quickly and accurately, improving their service delivery.
YouthShield Services also uses Deskhero's user groups feature to organize their team. This allows them to assign tickets to the most appropriate team members, further enhancing their efficiency.
Overall, Deskhero's advanced AI capabilities have helped YouthShield Services improve their knowledge management and service delivery, allowing them to better serve the young people who rely on their services.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to enhance search results and generate suggested replies.
How does Deskhero's user groups feature enhance efficiency?
Deskhero's user groups feature allows organizations to organize their team and assign tickets to the most appropriate team members. This enhances efficiency by ensuring that tickets are handled by the team members best equipped to deal with them.
Can Deskhero generate knowledge base articles from files?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to make information from these files accessible to the team.
* This article provides an example of how a fictive company in the Advocacy services for children and young people with social problems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.