Advocacy Pro was struggling with managing their increasing volume of client inquiries and complaints. They needed a solution that could handle the influx, provide quick and accurate responses, and help them manage their tickets effectively.
With Deskhero, Advocacy Pro was able to utilize AI capabilities to automate ticket management. The platform's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing response time.
Deskhero's AI also enhanced the search results, making it easier for Advocacy Pro's support team to find relevant information quickly. The custom fields feature allowed the team to categorize and prioritize tickets, improving their workflow and productivity.
The knowledge base feature, which generates articles from word, powerpoint, pdf files, proved invaluable in providing clients with self-help options. This reduced the number of tickets and freed up the team to focus on more complex issues.
Overall, Deskhero's advanced AI capabilities have transformed Advocacy Pro's customer support, improving efficiency and client satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, speeding up response times and improving accuracy.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It pulls relevant information from various sources such as previous tickets, knowledge base articles, uploaded files, and scraped website data, making it easier for support teams to find the information they need quickly.
How does the knowledge base feature work?
The knowledge base feature in Deskhero generates articles from word, powerpoint, pdf files. These articles can be used to provide clients with self-help options, reducing the number of tickets and freeing up the support team to focus on more complex issues.
* This article provides an example of how a fictive company in the Advocacy Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.