Bricklayer Innovations receives numerous customer queries daily, which vary from product inquiries to technical issues. With Deskhero's AI-powered ticket management system, these queries are automatically classified and prioritized, ensuring that critical and important issues are addressed promptly. The AI system also suggests replies based on previous tickets and knowledge base articles, reducing the time agents spend on each ticket.
The company has a comprehensive knowledge base, including manuals, policies, and presentations. Deskhero's AI capabilities leverage OpenAI Embeddings to find relevant content from these resources when responding to customer queries. This not only enhances the quality of responses but also reduces the need for agents to manually search through the knowledge base.
Bricklayer Innovations also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI system automatically scrapes new content from their website and other relevant sources, ensuring that the latest information is always available for customer support.
Deskhero's comprehensive search bar powered by AI has made it easier for agents to find the information they need. The AI-enhanced search results are more accurate and relevant, saving agents time and improving their productivity.
By leveraging Deskhero's REST API, Bricklayer Innovations has integrated their existing systems with Deskhero, creating a seamless workflow. The AI capabilities of Deskhero have not only improved their customer support but also provided valuable insights for improving their products and services.
How does Deskhero's AI system classify and prioritize tickets?
Deskhero's AI system uses machine learning algorithms to analyze the content of the tickets and classify them based on their nature. It also prioritizes tickets based on various factors such as urgency and importance.
How does Deskhero's AI system update the knowledge base?
Deskhero's AI system uses website scraping to automatically fetch new content from the company's website and other relevant sources. It then adds this content to the knowledge base.
How does Deskhero's AI-enhanced search bar work?
Deskhero's AI-enhanced search bar uses machine learning algorithms to understand the context of the search query and provide the most relevant results. It leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results.
* This article provides an example of how a fictive company in the Agents in cement industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
