Antique Affinity deals with a wide range of vintage-style furniture, resulting in a high volume of customer queries. Managing these queries efficiently was a challenge for the company until they implemented Deskhero.
The company uses Deskhero's advanced AI capabilities to manage their tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to find relevant content. This content is then used to generate suggested replies, significantly improving the company's response time.
Furthermore, the AI capabilities of Deskhero have also improved the accuracy of the company's responses. By analyzing the content from previous tickets and the knowledge base, the AI can suggest the most relevant replies, reducing the chances of errors and misunderstandings.
Moreover, the AI-powered solutions of Deskhero have also streamlined the ticket management process. The platform's kanban board provides a clear overview of all open tickets, making it easier for the team to prioritize and manage them.
By leveraging the advanced AI capabilities of Deskhero, Antique Affinity has been able to manage their customer support tickets more efficiently, improving their response time and accuracy.
How does Deskhero's AI capabilities improve the efficiency of Antique Affinity's ticket management?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, improving the company's response time and accuracy.
How does Deskhero enhance the accuracy of Antique Affinity's responses?
By analyzing the content from previous tickets and the knowledge base, Deskhero's AI can suggest the most relevant replies, reducing the chances of errors and misunderstandings.
How has Deskhero streamlined the ticket management process at Antique Affinity?
Deskhero's AI-powered solutions and kanban board provide a clear overview of all open tickets, making it easier for the team to prioritize and manage them, thereby streamlining the ticket management process.
* This article provides an example of how a fictive company in the Agents specializing in antique or vintage-style furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
