Companies in the Antique Restoration business can leverage the AI capability of 'suggested replies' in Deskhero to streamline their customer support and helpdesk processes. The AI analyzes previous tickets, knowledge base articles, and other relevant data to generate suggested replies for agents when working on new tickets. These suggested replies are designed to solve the ticket by providing accurate and helpful responses based on historical data and customer interactions.
Use case 1
As an Antique Restoration company, you can use the AI capability of 'suggested replies' to quickly respond to common customer inquiries. For example, if a customer asks about the process of restoring antique furniture, the AI can suggest a pre-written reply that outlines the steps involved in the restoration process.
Use case 2
In addition, the AI can assist with providing accurate pricing information for different restoration services. When a customer asks about the cost of restoring a specific antique item, the AI can generate a suggested reply that includes pricing details based on historical data and pricing guidelines.
Use case 3
Furthermore, the AI capability of 'suggested replies' can be beneficial in handling customer complaints and issues. If a customer expresses dissatisfaction with a restoration service, the AI can suggest a reply that acknowledges the concern and offers a resolution based on previous successful resolutions of similar complaints.
