AudioFusion Services receives a wide range of customer queries daily, from technical issues to inquiries about their services. With Deskhero, they can manage these tickets efficiently, ensuring that every customer query is addressed. The AI capabilities of Deskhero help in generating suggested replies based on previous tickets and knowledge base articles, reducing the time spent by support agents in crafting responses.
The AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This ensures that the most relevant information is presented to the support agents, enabling them to provide accurate and timely responses.
Deskhero's custom fields and structured data lists allow AudioFusion Services to categorize and prioritize their tickets, ensuring that urgent matters are attended to promptly. The kanban board provides a visual representation of the ticket workflow, making it easy for the team to track progress and identify bottlenecks.
AudioFusion Services also benefits from Deskhero's knowledge base feature, which allows them to create a repository of information that can be easily accessed by both support agents and customers. The AI capabilities of Deskhero enable the generation of knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data, saving time and effort in content creation.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of AudioFusion Services' customer support operations, leading to increased customer satisfaction and reduced operational costs.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero uses advanced AI capabilities to enhance search results. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to present the most relevant information.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature allows you to create a repository of information that can be easily accessed. The AI capabilities of Deskhero enable the generation of knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
* This article provides an example of how a fictive company in the Audio-Visual Production and Support Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
