How can companies in the bookbinding and binding services industry use the AI capability 'In app search'?

Bookbinding and binding services

How can companies in the bookbinding and binding services industry use the AI capability 'In app search'?

Companies in the bookbinding and binding services industry can use the AI capability 'In app search' in Deskhero to quickly find answers to their questions and access relevant information. By using the search bar in the platform, they can enter their queries and get accurate and detailed responses based on the available data. The AI capability utilizes traditional search methods and OpenAI Embeddings to provide the best possible matches. If the query is formatted as a question, the system will generate a human-like reply based on the relevant parts of the matched customer data.

Use case 1
Finding specific binding techniques - Bookbinding and binding service companies can use the 'In app search' AI capability to search for specific binding techniques. For example, they can enter queries like 'What are the best techniques for leather binding?' or 'How to bind hardcover books?' The system will search through the available data and provide detailed answers with step-by-step instructions and recommendations.

Use case 2
Accessing information on materials - Companies in this industry often need information on different materials used in bookbinding and binding services. With the 'In app search' AI capability, they can search for specific materials, such as 'What are the properties of linen thread?' or 'Where can I find high-quality bookbinding glue?' The system will retrieve relevant information from knowledge base articles, previous tickets, and scraped websites, providing comprehensive details on the materials.

Use case 3
Troubleshooting common issues - In the bookbinding and binding services industry, companies may encounter common issues or challenges during the binding process. By using the 'In app search' AI capability, they can search for solutions to these problems. For instance, they can enter queries like 'How to fix loose pages in a bound book?' or 'What to do when the cover material starts peeling?' The system will provide step-by-step instructions and suggestions based on previous resolutions and knowledge base articles.