In the business area of 'Business consulting related to the use of information technology', companies often receive a high volume of tickets from clients seeking assistance. With Deskhero's AI capability of 'suggested replies', consultants can save time by utilizing the suggested responses generated by the system. These suggestions are based on previous ticket resolutions, knowledge base articles, and other relevant data. By using these suggested replies, consultants can quickly provide accurate and effective solutions to client issues, streamlining the ticket resolution process.
Use case 1
Example 1: A client submits a ticket regarding an issue with their IT infrastructure. Deskhero's AI analyzes the ticket content and suggests a reply that addresses similar past issues and provides step-by-step instructions to resolve the problem.
Use case 2
Example 2: A client requests guidance on implementing a new software solution. Deskhero's AI suggests a reply that includes best practices, case studies, and relevant resources based on previous successful implementations.
Use case 3
Example 3: A client encounters a technical error and seeks troubleshooting assistance. Deskhero's AI suggests a reply that includes common solutions and troubleshooting steps based on similar past incidents.
