CafeDelight receives a high volume of customer queries daily, ranging from menu inquiries to payment issues. They use Deskhero's ticket management feature to efficiently categorize and handle these requests. The AI capability of Deskhero helps in suggesting replies based on previous tickets and knowledge base articles, significantly reducing the response time.
The custom fields feature allows CafeDelight to capture specific information about each customer query. This structured data is then used by the AI to provide more personalized and relevant responses. The AI also uses OpenAI embeddings from uploaded files like menus and policies to enhance its suggestions.
CafeDelight also utilizes Deskhero's website scraping feature to keep the AI updated with the latest changes on their website, such as new menu items or policy updates. This ensures that the AI's responses are always up-to-date and accurate.
Deskhero's AI capabilities not only improve the efficiency of CafeDelight's customer support but also provide valuable insights into common customer issues. These insights can be used to improve their services and customer experience.
Overall, CafeDelight has seen a significant improvement in their customer support efficiency and customer satisfaction since implementing Deskhero's AI-powered solutions.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries.
How does Deskhero keep the AI updated with the latest information?
Deskhero uses a website scraping feature to keep the AI updated with the latest changes on your website.
What benefits has CafeDelight seen from using Deskhero?
CafeDelight has seen improved customer support efficiency and increased customer satisfaction since implementing Deskhero.
* This article provides an example of how a fictive company in the Cafeteria Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.