SaharaSafari receives numerous customer inquiries every day, from booking details to questions about the camels' diet. With Deskhero's advanced AI capabilities, they are able to automate responses to common queries, freeing up their support team to handle more complex issues.
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced the time taken to respond to customer queries, improving customer satisfaction.
SaharaSafari also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI always has the most current data to draw from when generating responses or enhancing search results.
Furthermore, the custom fields feature allows SaharaSafari to categorize tickets based on the type of query, which helps in prioritizing and assigning tickets to the appropriate support team members. This has resulted in faster response times and improved customer service.
Overall, Deskhero's AI capabilities have enabled SaharaSafari to provide a more efficient and effective customer support service, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses the same OpenAI embeddings to enhance search results within the knowledge base. It analyzes the user's search query and returns the most relevant results based on the data it has been trained on.
What is the benefit of using Deskhero's website scraping feature?
The website scraping feature allows you to automatically update your knowledge base with the latest information from your website. This ensures that the AI always has the most current data to draw from when generating responses or enhancing search results.
* This article provides an example of how a fictive company in the Camel Riding Tours industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.