Outdoor Haven receives a high volume of customer queries regarding their camping sites, facilities, and booking process. To manage these efficiently, they utilize Deskhero's user groups and custom fields features. These features allow them to categorize and prioritize tickets, ensuring quick resolution.
Deskhero's AI capabilities are instrumental in handling common and repetitive queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI suggests replies, significantly reducing the response time and improving customer satisfaction.
To provide customers with instant answers, Outdoor Haven uses Deskhero's AI to maintain an extensive knowledge base. The AI generates articles from various sources, including policies, manuals, and presentations, ensuring that the knowledge base is always comprehensive and current.
Outdoor Haven also uses Deskhero's website scraping feature to stay updated with the latest industry trends and competitor offerings. The AI analyzes this data and provides valuable insights, helping Outdoor Haven to continuously improve their services.
Finally, Outdoor Haven integrates their support services with their website and mobile app using Deskhero's comprehensive search bar and REST API. This allows customers to easily access information and submit queries from any platform.
How does Deskhero's AI assist in handling customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This significantly reduces the response time and improves customer satisfaction.
How does Deskhero's AI maintain the knowledge base?
Deskhero's AI generates knowledge base articles from various sources, including policies, manuals, and presentations. This ensures that the knowledge base is always comprehensive and current.
How does Outdoor Haven benefit from Deskhero's website scraping feature?
Deskhero's website scraping feature allows Outdoor Haven to stay updated with the latest industry trends and competitor offerings. The AI analyzes this data and provides valuable insights, helping Outdoor Haven to continuously improve their services.
* This article provides an example of how a fictive company in the Camping Grounds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
