Citrus King deals with a large number of customer queries every day. With Deskhero's AI capabilities, the company can now automatically generate suggested replies based on previous tickets and knowledge base articles. This has considerably reduced the time customer service representatives spend on crafting responses, increasing their productivity.
The company also employs Deskhero's AI to enhance search results. When a customer submits a query, the AI scans through all available data - including uploaded files like policies, manuals, presentations, and scraped website data - to provide the most relevant information. This not only improves the accuracy of responses but also speeds up the resolution process.
Deskhero's AI also aids in managing and prioritizing tickets. Using OpenAI Embeddings, the system can understand the urgency and importance of each ticket, allowing the team to prioritize them accordingly. This has resulted in faster resolution of critical issues, thereby improving customer satisfaction.
Moreover, the AI-powered knowledge base has proven to be a crucial resource for both the customer support team and customers. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the team to create and update the knowledge base. Customers can also use this resource to find answers to their queries, reducing the load on the customer support team.
In summary, Deskhero's advanced AI capabilities have significantly enhanced the way Citrus King handles customer support. The company has seen substantial improvements in productivity, resolution rates, and customer satisfaction.
How does Deskhero's AI increase productivity?
Deskhero's AI increases productivity by automatically generating suggested replies based on previous tickets and knowledge base articles. This reduces the time customer service representatives spend on crafting responses.
How does Deskhero's AI improve the resolution process?
When a customer submits a query, Deskhero's AI scans through all available data - including uploaded files like policies, manuals, presentations, and scraped website data - to provide the most relevant information. This speeds up the resolution process.
How does Deskhero's AI aid in managing tickets?
Using OpenAI Embeddings, Deskhero's AI can understand the urgency and importance of each ticket, allowing the team to prioritize them accordingly. This results in faster resolution of critical issues.
* This article provides an example of how a fictive company in the Canned Fruit Wholesale industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
