Rapid River Rentals receives hundreds of inquiries daily regarding availability, pricing, and safety measures. The company uses Deskhero's advanced AI capabilities to automatically generate responses to these common queries. The AI leverages OpenAI embeddings from previous tickets and knowledge base articles to provide accurate and relevant responses.
The AI also helps in managing bookings. When a customer sends an email or submits a ticket for a booking request, the AI recognizes the intent and automatically creates a booking in the system. This has reduced the manual workload of the customer support team and increased the speed of booking confirmations.
Rapid River Rentals also uses Deskhero's AI to handle complaints. The AI categorizes the complaints based on their nature and severity, which helps the team prioritize and resolve them more effectively. The AI also suggests possible solutions based on similar past complaints.
Deskhero's website scraping feature is used to keep the knowledge base up-to-date with the latest safety guidelines and regulations related to canoeing and kayaking. The AI uses this data to answer related queries from customers.
Overall, the use of Deskhero's advanced AI capabilities has enabled Rapid River Rentals to provide faster and more efficient customer support.
How does the AI recognize booking requests?
The AI uses OpenAI embeddings to understand the context and intent of the customer's message. If it matches with the patterns of a booking request, the AI will automatically create a booking.
How does the AI categorize complaints?
The AI uses OpenAI embeddings to understand the nature and severity of the complaint. It then categorizes the complaint based on predefined categories in the system.
How does the AI keep the knowledge base up-to-date?
Deskhero's website scraping feature is used to gather the latest information from relevant websites. The AI then updates the knowledge base with this information.
* This article provides an example of how a fictive company in the Canoe/Kayak Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.