RouteMaster Services handles multiple projects at any given time, including installations, maintenance, and customer support. Managing these tasks can be challenging, but with Deskhero's AI-powered Kanban board, the company can visualize their workflow and track the progress of each task effectively.
The AI uses OpenAI embeddings to understand the content of each task and categorize them into different stages on the Kanban board. This feature helps the team prioritize tasks and allocate resources efficiently.
The AI also suggests responses to customer queries by analyzing previous tickets and knowledge base articles. This feature significantly reduces the time spent by support agents on researching and crafting responses, allowing them to focus more on their core tasks.
RouteMaster Services also uses Deskhero's custom fields feature to add additional information to each task. This feature helps the team keep track of important details and improves their decision-making process.
Overall, Deskhero's AI capabilities have helped RouteMaster Services streamline their workflow and improve team collaboration. The company has seen a significant improvement in their project completion rates and customer satisfaction scores since implementing the system.
How does the AI-powered Kanban board work?
The AI uses OpenAI embeddings to understand the content of each task and categorize them into different stages on the Kanban board. This helps the team visualize their workflow and track the progress of each task effectively.
How does the AI suggest responses to customer queries?
The AI analyzes previous tickets and knowledge base articles to generate suggested responses. These suggestions are then reviewed and sent out by the support agents.
How does the custom fields feature work?
The custom fields feature allows the team to add additional information to each task. This helps them keep track of important details and improves their decision-making process.
* This article provides an example of how a fictive company in the Sale/installation/maintenance services for car navigation systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.