EcoDrive Car Rentals wanted to improve their online knowledge base to provide better self-service options for their customers. However, creating and maintaining a comprehensive knowledge base was proving to be a time-consuming task.
They turned to Deskhero for a solution. Using Deskhero's advanced AI capabilities, EcoDrive was able to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. The AI leverages OpenAI Embeddings to find relevant content and generate comprehensive articles.
This not only saved the company significant time and resources, but also resulted in a more comprehensive and accurate knowledge base. Customers were able to find detailed answers to their questions without having to contact customer support.
Additionally, the AI-enhanced search bar made it easy for customers to find relevant articles in the knowledge base. This led to a decrease in the number of customer inquiries, freeing up the customer support team to focus on more complex issues.
By leveraging Deskhero's AI capabilities, EcoDrive Car Rentals has significantly improved its knowledge base, enhancing the customer experience and reducing the workload of its customer support team.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources, including Word, PowerPoint, PDF files, and scraped website data. It then generates comprehensive articles based on this content.
Does the use of AI-generated content compromise the accuracy of the knowledge base?
No, the AI ensures that the generated content is accurate and relevant. It uses advanced algorithms to analyze and understand the source material, ensuring that the resulting articles are comprehensive and accurate.
How does the AI-enhanced search bar improve the usability of the knowledge base?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content based on the user's search query. This makes it easier for customers to find the information they're looking for in the knowledge base.
* This article provides an example of how a fictive company in the Car rental companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.