Speedy Wheels Car Rental, a leading car rental company, was struggling with an influx of customer queries regarding their services, policies, and procedures. They needed a solution that could handle the volume and provide accurate, timely responses.
By implementing Deskhero, they were able to leverage the platform's advanced AI capabilities to enhance their customer support. Using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to find relevant content and generate suggested replies.
The AI capabilities also improved the efficiency of their search results, making it easier for customers to find the information they needed. This reduced the number of support tickets and improved customer satisfaction.
Additionally, Deskhero's custom fields and structured data lists allowed Speedy Wheels to organize their customer data more effectively, leading to more personalized customer interactions.
Overall, Deskhero's AI capabilities have significantly improved Speedy Wheels' customer support services, saving them time and resources while improving customer satisfaction.
How does Deskhero use AI to improve customer support?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies. This helps to provide quick and accurate responses to customer queries.
How does Deskhero improve search results?
Deskhero's AI capabilities enhance the search results by finding the most relevant content based on the user's query. This makes it easier for customers to find the information they need.
How does Deskhero help in organizing customer data?
Deskhero's custom fields and structured data lists allow companies to organize their customer data more effectively, leading to more personalized customer interactions.
* This article provides an example of how a fictive company in the Car rental and leasing activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
