Heartbeat Health receives numerous patient inquiries daily, ranging from appointment scheduling to detailed medical questions. With Deskhero's ticket management system, they can efficiently categorize, prioritize, and respond to these tickets. The AI capabilities of Deskhero help in suggesting replies based on previous tickets and knowledge base articles, significantly reducing response time.
The custom fields feature allows Heartbeat Health to capture specific information about each patient inquiry. This structured data helps in providing personalized responses and also aids in analyzing trends and patterns in patient inquiries.
Deskhero's AI capabilities also enhance the search results in the platform's comprehensive search bar. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI provides more relevant search results, helping the support team find the information they need faster.
The knowledge base of Heartbeat Health is continuously growing with new medical research and findings. Deskhero's AI capabilities help in generating knowledge base articles from various sources like word documents, powerpoint presentations, and pdf files. This not only saves time but also ensures that the latest information is available for the support team.
Finally, the REST API of Deskhero allows Heartbeat Health to integrate their existing systems with the platform. This seamless integration ensures that all patient data is available in one place, enhancing the efficiency of their support services.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to suggest relevant replies to new tickets.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant search results.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with the platform.
* This article provides an example of how a fictive company in the Cardiologists industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.