CardioTech Innovations uses Deskhero's AI to manage their customer support tickets efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies, greatly reducing response times and improving customer satisfaction.
The company also leverages the AI's ability to enhance search results. By analyzing previous tickets and knowledge base articles, the AI provides more accurate and relevant search results, making it easier for support agents to find the information they need.
Deskhero's AI also assists CardioTech Innovations in maintaining a comprehensive knowledge base. It automatically generates articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always up-to-date and contains the most recent information.
Additionally, the company uses Deskhero's website scraping feature to stay informed about the latest developments in the cardiology field. The AI analyzes the scraped data and updates the knowledge base accordingly, ensuring that the support team is always up-to-date with the latest trends and technologies.
Lastly, CardioTech Innovations uses Deskhero's REST API to integrate the platform with their existing systems, further optimizing their customer support services.
How does Deskhero's AI enhance CardioTech Innovations' customer support services?
Deskhero's AI enhances customer support services by suggesting replies to tickets, providing more accurate search results, maintaining an up-to-date knowledge base, and keeping the support team informed about the latest trends and technologies in the cardiology field.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles by analyzing Word, PowerPoint, and PDF files uploaded to the platform. It uses this information to create comprehensive and up-to-date articles.
Can Deskhero be integrated with CardioTech Innovations' existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API. This allows for seamless data exchange and further optimizes customer support services.
* This article provides an example of how a fictive company in the Cardiology activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.