CargoMetrics receives a high volume of customer queries daily, ranging from service inquiries to technical issues. With Deskhero, they are able to efficiently manage these tickets using the kanban board feature. This allows for better tracking and resolution of customer issues.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that urgent matters are addressed promptly, improving overall customer satisfaction.
Deskhero's advanced AI capabilities play a significant role in automating CargoMetrics' customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This drastically reduces the time spent on crafting responses, allowing the support team to handle more tickets.
Furthermore, the AI enhances the platform's search functionality. It uses the same embeddings to find relevant content from the company's knowledge base and scraped website data. This makes it easier for both customers and support agents to find needed information.
Finally, the REST API allows CargoMetrics to integrate Deskhero with their existing systems. This seamless integration further streamlines their customer support operations.
How does Deskhero help in managing customer tickets?
Deskhero provides a kanban board feature for efficient ticket management. It also allows for custom fields and structured data lists for categorizing and prioritizing tickets.
How does Deskhero's AI automate customer support?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps in automating responses and reducing the time spent on crafting them.
How does the AI enhance Deskhero's search functionality?
The AI uses OpenAI Embeddings to find relevant content from the company's knowledge base and scraped website data. This enhances the search results, making it easier to find needed information.
* This article provides an example of how a fictive company in the Cargo surveying and weighing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.