Cash register and point-of-sale machine wholesalers can greatly benefit from the suggested replies AI capability offered by Deskhero. Here are some use cases:
Use case 1
Streamlined Customer Support - Wholesalers can use the suggested replies to quickly respond to customer inquiries and support tickets. The AI capability analyzes previous ticket resolutions, knowledge base articles, and scraped website data to generate relevant and accurate suggested replies. This helps save time and ensures consistent and efficient customer support.
Use case 2
Improved Ticket Resolution - By utilizing the suggested replies, wholesalers can enhance their ticket resolution process. The AI capability suggests pre-written responses based on similar resolved tickets, enabling agents to provide prompt and accurate solutions to customer issues.
Use case 3
Enhanced Knowledge Base - Cash register and point-of-sale machine wholesalers can leverage the suggested replies AI capability to enrich their knowledge base. The system analyzes existing knowledge base articles and generates suggested replies that can be used to create new informative articles. This helps in expanding the knowledge base and providing comprehensive self-service resources for customers.
