High Roller Resorts operates a chain of luxury casinos and resorts, receiving a wide range of customer queries daily. To manage these queries, they use Deskhero's ticket management system, which allows them to categorize and prioritize tickets effectively.
The company has a variety of resources, including policies, manuals, and presentations. Deskhero's AI capabilities leverage OpenAI Embeddings to scan these resources and suggest relevant content in response to customer queries. This significantly reduces the time spent by support agents on researching answers.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for a particular issue, the AI uses embeddings from previous tickets and knowledge base articles to provide the most relevant results. This feature has made it easier for agents to find solutions to complex problems.
Furthermore, Deskhero's AI can generate suggested replies based on the context of the customer's query. This feature not only speeds up the response time but also ensures consistency in the quality of responses.
By leveraging Deskhero's advanced AI capabilities, High Roller Resorts has been able to streamline their customer support, leading to increased customer satisfaction.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to provide the most relevant search results. This makes it easier for support agents to find solutions to customer queries.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes the context of the customer's query and uses OpenAI Embeddings from relevant resources to generate a suggested reply. This helps speed up the response time and ensures consistency in the quality of responses.
How has Deskhero improved the efficiency of High Roller Resorts' customer support?
By leveraging Deskhero's advanced AI capabilities, High Roller Resorts has been able to streamline their ticket management, enhance the relevance of search results, and speed up response times, leading to improved efficiency and increased customer satisfaction.
* This article provides an example of how a fictive company in the Casinos and Gambling Establishments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.