Jackpot Junction receives numerous customer queries every day, from technical issues to payment inquiries. Using Deskhero's AI capabilities, the company can quickly generate suggested replies based on previous tickets, knowledge base articles, and other uploaded files like policies and manuals.
The AI also enhances search results, making it easier for helpdesk representatives to find relevant information. This not only speeds up the resolution process but also ensures that customers receive accurate and consistent information.
Jackpot Junction also uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI scans the company's website for any changes or updates and automatically incorporates this information into the knowledge base.
By analyzing patterns in previous tickets, the AI can identify frequently asked questions and automatically generate comprehensive responses. This proactive approach reduces the number of repeat queries and improves overall customer satisfaction.
Overall, Deskhero's AI capabilities have significantly improved Jackpot Junction's helpdesk services. The company has seen a reduction in response times, an increase in first contact resolution, and higher customer satisfaction scores.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to analyze all available data and find the most relevant information. This not only improves the accuracy of search results but also speeds up the search process.
How does Deskhero's website scraping feature work?
Deskhero's AI scans the company's website for any changes or updates. It then automatically incorporates this information into the knowledge base, ensuring that it is always up-to-date.
* This article provides an example of how a fictive company in the Casinos industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.