CastingHub receives thousands of applications and queries every day. To manage this volume, they use Deskhero's AI capabilities to automatically generate suggested replies based on previous tickets and knowledge base articles. This has significantly improved their response time and customer satisfaction.
Deskhero's AI-powered ticket management system allows CastingHub to efficiently categorize and prioritize tickets. This has resulted in faster resolution times and improved productivity.
CastingHub also uses Deskhero's AI to enhance their search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero provides more relevant and accurate search results, making talent discovery faster and more efficient.
Deskhero's custom fields and structured data lists have been instrumental in organizing CastingHub's extensive database of talents and casting calls. The AI capabilities allow for automatic categorization and tagging, making it easier to match talents with suitable casting calls.
Finally, CastingHub uses Deskhero's REST API to integrate with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI improve CastingHub's response time?
Deskhero's AI generates suggested replies for common queries, which significantly reduces the time taken to respond to customers.
How does Deskhero's AI enhance CastingHub's search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant and accurate search results.
How does CastingHub use Deskhero's custom fields and structured data lists?
CastingHub uses these features to organize their extensive database of talents and casting calls. The AI capabilities allow for automatic categorization and tagging, making it easier to match talents with suitable casting calls.
* This article provides an example of how a fictive company in the Casting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.