Printed Paradise maintains an extensive knowledge base to assist their customer support team in handling customer queries. However, managing this knowledge base can be challenging due to the sheer volume of information. To address this, they turned to Deskhero and its advanced AI capabilities.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. This allows it to generate new knowledge base articles automatically, saving the company significant time and resources.
Additionally, the AI enhances the search functionality within the knowledge base. When a customer service representative searches for a term, the AI uses its embeddings to provide the most relevant results, making information retrieval quick and efficient.
With the help of Deskhero's AI, Printed Paradise has been able to keep their knowledge base up-to-date and relevant, improving the effectiveness of their customer support. They've also seen a reduction in the time spent by their team on knowledge base management.
By leveraging Deskhero's advanced AI capabilities, Printed Paradise has transformed their knowledge base management, enhancing their customer support operations and delivering tangible benefits.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate new knowledge base articles automatically. This saves significant time and resources in managing the knowledge base.
How does the AI enhance search functionality within the knowledge base?
When a term is searched within the knowledge base, Deskhero's AI uses its embeddings to provide the most relevant results, making information retrieval quick and efficient.
What benefits has Printed Paradise seen from using Deskhero's AI?
Printed Paradise has seen improved effectiveness in their customer support due to an optimized knowledge base. They've also seen a reduction in the time spent on knowledge base management.
* This article provides an example of how a fictive company in the Catalog Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.