PitStop Catering receives a high volume of customer inquiries daily, ranging from menu requests to feedback on services. They use Deskhero's ticket management feature to organize these inquiries, ensuring no request is overlooked. The AI capabilities of Deskhero make this process even more efficient by suggesting replies based on previous tickets and knowledge base articles.
The AI also helps PitStop Catering to handle complaints more effectively. When a complaint ticket is created, the AI scans previous similar complaints and their resolutions. This helps the customer support team to quickly identify potential solutions, reducing the time spent on each ticket.
Feedback is crucial for PitStop Catering to improve their services. With Deskhero's AI, they can analyze feedback tickets to identify common issues or suggestions. This information is then used to update their knowledge base, helping to prevent similar issues in the future.
Deskhero's AI also enhances the search functionality, making it easier for the customer support team to find relevant information. Whether they're looking for a specific ticket, a knowledge base article, or data from a scraped website, the AI ensures they find what they need quickly and easily.
Overall, the advanced AI capabilities of Deskhero have made PitStop Catering's customer support more efficient and effective. They can handle more tickets in less time, while also improving the quality of their service.
How does the AI suggest replies to tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance the search functionality?
The AI uses the same embeddings as above to enhance the search results. It helps in finding the most relevant content based on the search query.
Can the AI analyze feedback to identify common issues?
Yes, the AI can analyze feedback tickets to identify common issues or suggestions. This information can then be used to update the knowledge base and prevent similar issues in the future.
* This article provides an example of how a fictive company in the Catering Services at Motorsport Venues industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
