CDMaster was struggling with managing a high volume of customer queries and complaints. The company decided to implement Deskhero to manage their customer support tickets more efficiently. Using Deskhero's structured data lists and custom fields, CDMaster was able to categorize and prioritize tickets based on urgency and relevance.
With Deskhero's advanced AI capabilities, CDMaster could leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helped the company to find relevant content quickly and accurately, enhancing the efficiency of their customer support team.
Deskhero's AI also suggested replies to customer queries by analyzing the context and content of the ticket. This feature significantly reduced the response time, improving customer satisfaction.
Moreover, Deskhero's comprehensive search bar and REST API allowed CDMaster to integrate the platform with their existing systems, making it easier for the support team to access necessary information without having to switch between multiple platforms.
Overall, Deskhero's AI capabilities have transformed CDMaster's customer support operations, making them more efficient and effective.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze the context and content of the ticket and suggest relevant replies, reducing the time spent by the support team in crafting responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
How does Deskhero help in managing high volumes of customer queries?
Deskhero uses structured data lists and custom fields to categorize and prioritize tickets, helping in efficient management of high volumes of customer queries.
* This article provides an example of how a fictive company in the CD Duplication & Replication industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.