PlasterPro deals with a large number of customer queries daily, ranging from installation procedures to product inquiries. With Deskhero, they have been able to manage these tickets efficiently using the platform's structured data lists and kanban board features. The AI capabilities of Deskhero have significantly reduced the time taken to respond to these tickets by suggesting replies based on previous tickets and knowledge base articles.
The custom fields feature allows PlasterPro to categorize tickets based on their nature, enabling faster resolution. The AI uses OpenAI embeddings from these categorized tickets to provide more accurate suggestions for future queries.
PlasterPro also utilizes Deskhero's knowledge base feature, which is enhanced by AI capabilities. The AI generates articles from uploaded files like policies, manuals, and presentations, making it easier for customers to find relevant information. This has significantly reduced the number of tickets raised, freeing up the customer support team to focus on more complex issues.
Deskhero's website scraping feature has been instrumental in keeping PlasterPro's knowledge base up-to-date. The AI scrapes the company's website for new information and updates the knowledge base accordingly. This ensures customers always have access to the most recent and relevant information.
Finally, the comprehensive search bar powered by AI has made it easier for both customers and support staff to find relevant information. The AI uses embeddings from previous searches to enhance search results, making the process faster and more efficient.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to suggest relevant responses to customer queries.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI uses the website scraping feature to gather new information from the company's website and update the knowledge base accordingly.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses embeddings from previous searches to provide more relevant and accurate search results.
* This article provides an example of how a fictive company in the Cement Plaster Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.