CeramicBricks Co. receives a high volume of customer queries daily. The company uses Deskhero's AI capabilities to manage these queries effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries, thereby improving customer satisfaction.
Moreover, CeramicBricks uses Deskhero's kanban board to visualize the status of different tickets. The AI capabilities of Deskhero help in automatically categorizing and prioritizing the tickets based on their urgency and complexity, enhancing the overall ticket management process.
CeramicBricks also uses Deskhero's REST API to integrate the platform with its existing systems. This integration has streamlined the company's operations, making it easier to manage customer support tickets and other tasks.
Overall, Deskhero's advanced AI capabilities have enabled CeramicBricks to manage their customer support tickets more efficiently, leading to quicker resolutions and improved customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries. This feature reduces the time taken to respond to queries and improves the efficiency of ticket management.
Can Deskhero's AI prioritize tickets?
Yes, Deskhero's AI can categorize and prioritize tickets based on their urgency and complexity. This feature enhances the overall ticket management process.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This feature can streamline operations and make it easier to manage customer support tickets and other tasks.
* This article provides an example of how a fictive company in the Ceramic Brick and Tile Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.