National Trade Consortium maintains a comprehensive knowledge base to assist businesses with various aspects of domestic trade. However, managing this knowledge base was proving to be a challenge due to the sheer volume of information. Deskhero's advanced AI capabilities have helped them overcome this challenge.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then used to generate new knowledge base articles, ensuring that the knowledge base is always up-to-date and comprehensive.
Deskhero's AI capabilities also enhance the search functionality of the knowledge base. By analyzing the content of the knowledge base, the AI can provide more relevant search results, making it easier for users to find the information they need.
Additionally, Deskhero's AI can generate suggested replies based on the content of the knowledge base. This has significantly improved the speed and accuracy of the support provided by National Trade Consortium.
Overall, Deskhero's advanced AI capabilities have transformed the way National Trade Consortium manages their knowledge base, leading to improved efficiency and customer satisfaction.
How does the AI generate new knowledge base articles?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then used to generate new knowledge base articles.
How does the AI enhance the search functionality of the knowledge base?
The AI analyzes the content of the knowledge base using OpenAI Embeddings. It uses this analysis to provide more relevant search results, making it easier for users to find the information they need.
How does the AI improve the support provided by the organization?
The AI can generate suggested replies based on the content of the knowledge base. This improves the speed and accuracy of the support provided by the organization.
* This article provides an example of how a fictive company in the Chamber of Commerce Organizations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
