CharcuTech receives hundreds of customer queries daily regarding their product range, usage instructions, and potential allergens. Managing these queries manually was time-consuming and often led to delayed responses. By implementing Deskhero, they were able to automate ticket management, significantly reducing response times.
With Deskhero's advanced AI capabilities, CharcuTech leverages OpenAI Embeddings from previous tickets and knowledge base articles. This allows the platform to generate suggested replies based on past interactions, enabling faster and more accurate responses to customer queries.
Deskhero's AI also enhances search results within the platform. When a new ticket is created, the AI quickly scans through the company's knowledge base, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This feature has greatly improved the efficiency of CharcuTech's customer support team.
The custom fields feature of Deskhero allows CharcuTech to categorize tickets based on product type, query type, and other parameters. This helps in prioritizing tickets and ensuring that critical issues are addressed promptly.
Overall, Deskhero's AI capabilities have transformed CharcuTech's customer support, improving response times, accuracy, and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This allows for faster and more accurate responses to customer queries.
How does Deskhero prioritize tickets?
Deskhero allows companies to create custom fields for ticket categorization. This helps in prioritizing tickets based on their urgency and importance.
How does Deskhero enhance search results?
Deskhero's AI scans through the company's knowledge base, uploaded files, and scraped website data to find relevant content when a new ticket is created. This improves the efficiency of the search function.
* This article provides an example of how a fictive company in the Charcuterie Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.