Helping Hands Foundation receives numerous inquiries and requests daily, making it challenging to manage and respond promptly. With Deskhero's ticket management feature, they can efficiently organize these requests, ensuring no one is left unanswered.
The foundation also uses Deskhero's custom fields and structured data lists to categorize inquiries based on their nature, urgency, and the department responsible. This allows for a more organized workflow and quicker response times.
Deskhero's advanced AI capabilities are a game-changer for the foundation. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on crafting responses.
Moreover, the AI-enhanced comprehensive search bar makes it easy for the foundation's staff to find specific information quickly. This is particularly useful when dealing with complex inquiries that require referencing past cases or specific documents.
Finally, the use of Deskhero's REST API allows the foundation to integrate their existing systems with the platform, ensuring seamless data flow and improved efficiency.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with the platform.
How does Deskhero help improve response times?
Deskhero's ticket management feature, coupled with custom fields and structured data lists, helps organize inquiries for quicker responses. Additionally, the AI capabilities generate suggested replies, reducing the time spent on crafting responses.
* This article provides an example of how a fictive company in the Charitable organisations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.