JetStream Logistics deals with a multitude of customer queries every day. With Deskhero's AI capabilities, the company has automated responses to common questions. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate precise and helpful responses.
The AI also aids in managing the large volume of tickets generated daily. It categorizes and prioritizes tickets based on the urgency and content of the customer's message. This ensures that critical issues are addressed promptly, enhancing customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, provides customers with fast and accurate information. The AI uses OpenAI Embeddings to understand the context of the search query and provide the most relevant results.
By integrating Deskhero's REST API with its existing systems, JetStream Logistics has streamlined its customer support process. This integration has reduced response time and improved overall efficiency.
In summary, Deskhero's advanced AI capabilities have enabled JetStream Logistics to deliver superior customer service, leading to increased customer retention and reduced operational costs.
How does Deskhero's AI automate responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query and generate appropriate responses.
How does Deskhero's AI assist in ticket management?
The AI categorizes and prioritizes tickets based on the urgency and content of the customer's message. This ensures that critical issues are addressed promptly.
How does Deskhero's AI enhance the search results?
The AI uses OpenAI Embeddings to understand the context of the search query and provide the most relevant results.
* This article provides an example of how a fictive company in the Charter Air Freight Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
