JetStream Freight handles a large number of customer queries regarding their freight services, pricing, and scheduling. To manage these efficiently, they use Deskhero's AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This not only improves the response time but also maintains a high standard of responses.
The company also uses Deskhero's comprehensive search bar powered by AI. It uses OpenAI Embeddings to find relevant content from various sources like previous tickets, website data, and uploaded files. This feature has significantly improved the efficiency of their customer support team by providing them with accurate information swiftly.
JetStream Freight also benefits from Deskhero's ticket management feature. The AI capabilities help in categorizing and prioritizing the tickets based on their urgency and relevance. This has led to a more organized workflow and improved customer satisfaction rates.
Furthermore, JetStream Freight leverages Deskhero's knowledge base feature. The AI capabilities help in automatically generating articles from word, powerpoint, pdf files. This has resulted in a comprehensive and constantly updated knowledge base without any extra effort from the team.
Overall, Deskhero's advanced AI capabilities have helped JetStream Freight enhance their customer support efficiency, improve their response time, and increase customer satisfaction.
How does Deskhero's AI capabilities improve JetStream Freight's response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This automation speeds up the response time significantly.
How does Deskhero help in managing tickets for JetStream Freight?
Deskhero's AI capabilities help in categorizing and prioritizing the tickets based on their urgency and relevance. This leads to a more organized workflow and improved customer satisfaction rates.
How does Deskhero contribute to JetStream Freight's knowledge base?
Deskhero's AI capabilities help in automatically generating knowledge base articles from word, powerpoint, pdf files. This results in a comprehensive and constantly updated knowledge base.
* This article provides an example of how a fictive company in the Charter flights for passengers and freight industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
