AdventurePlus frequently receives a high volume of inquiries about their events and activities. They use the advanced AI capabilities of Deskhero to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then uses this relevant content to generate suggested replies, which has significantly reduced the response time. This has not only improved the efficiency of their customer support team but also increased customer satisfaction.
Furthermore, AdventurePlus uses the AI-enhanced search results to quickly find the information they need. This feature has proven particularly useful when dealing with complex or unusual inquiries that require a deeper understanding of their services.
The custom fields and structured data lists provided by Deskhero allow AdventurePlus to organize their inquiries and customer data effectively. This has further improved their workflow and allowed them to provide a more personalized service.
Finally, the REST API provided by Deskhero has enabled AdventurePlus to integrate their existing systems with the platform. This has resulted in a seamless workflow and a more unified customer support experience.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then uses this content to generate suggested replies.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to find the most relevant content based on the search query. This results in more accurate and useful search results.
What is the benefit of the REST API?
The REST API allows you to integrate Deskhero with your existing systems. This results in a seamless workflow and a more unified customer support experience.
* This article provides an example of how a fictive company in the Charters for extracurricular events and activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.