ProChem Engineers deals with a high volume of customer queries on a daily basis. With Deskhero's ticket management system, these queries are efficiently organized and prioritized. The AI capabilities of Deskhero analyze the tickets and suggest replies based on previous tickets and knowledge base articles, significantly reducing the response time.
The company makes use of Deskhero's knowledge base feature to create a comprehensive resource for customers. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, presentations, and scraped website data, enhancing the quality of the knowledge base.
ProChem Engineers uses Deskhero's custom fields and user groups to categorize and assign tickets to the appropriate teams. The AI capabilities of Deskhero further enhance this process by analyzing the content of the tickets and suggesting the suitable team or individual to handle the query.
Deskhero's advanced search bar, powered by AI, is used by ProChem Engineers to quickly find relevant information. The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide enhanced search results.
Through the REST API, ProChem Engineers integrates Deskhero with their existing systems. This seamless integration allows the company to leverage the AI capabilities of Deskhero across their operations, improving efficiency and customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes incoming tickets and suggests replies based on previous tickets and knowledge base articles. This reduces the time taken to draft a response, thereby improving response time.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide enhanced search results. This makes finding relevant information quicker and easier.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems through its REST API. This allows you to leverage Deskhero's AI capabilities across your operations.
* This article provides an example of how a fictive company in the Chemical and Process Plant Design Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.