PoultryPro receives a high volume of customer queries daily, ranging from product inquiries to technical support. The company uses Deskhero's ticket management feature to organize these queries and respond promptly. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, reducing the time spent by customer service representatives on each ticket.
The custom fields feature allows PoultryPro to categorize tickets based on their nature, making it easier for the team to prioritize and handle them. The AI further enhances this process by predicting the category of incoming tickets based on historical data.
PoultryPro also leverages the knowledge base feature of Deskhero to provide self-help resources to customers. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations, which are then added to the knowledge base. This reduces the workload of the support team and improves customer satisfaction as they can find solutions to common problems without having to contact support.
Deskhero's website scraping feature is used by PoultryPro to keep track of customer reviews and feedback on various platforms. The AI analyzes this data and provides insights to the team, helping them improve their services and address common issues raised by customers.
Finally, the comprehensive search bar powered by AI helps PoultryPro's support team find relevant information quickly. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new tickets. This reduces the time spent by customer service representatives on each ticket and improves the overall efficiency of the support process.
How does the knowledge base feature of Deskhero work?
The knowledge base feature of Deskhero allows companies to provide self-help resources to customers. The AI capabilities of Deskhero can generate articles from uploaded files like policies, manuals, and presentations, which are then added to the knowledge base.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results. This allows the support team to find relevant information quickly and efficiently.
* This article provides an example of how a fictive company in the Chicken Processing & Packaging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
