ChildSafe Services receives numerous inquiries daily from parents, guardians, and social workers. They use Deskhero's ticket management system to organize these inquiries and respond in a timely manner. The AI capabilities of Deskhero analyze the content of each ticket and suggest replies based on previous tickets and knowledge base articles.
The organization also uses Deskhero's custom fields and structured data lists to categorize and manage their case files. This allows them to quickly locate relevant information when needed. The AI further enhances this process by using OpenAI Embeddings to find relevant content from uploaded files like policies, manuals, and presentations.
ChildSafe Services has a vast knowledge base that includes articles generated from Word, PowerPoint, and PDF files. The AI capabilities of Deskhero scrape this data and use it to enhance search results and generate suggested replies. This significantly reduces the time spent searching for information and drafting responses.
Deskhero's REST API allows ChildSafe Services to integrate the platform with their existing systems. This seamless integration ensures that all data is synchronized and up-to-date. The AI capabilities of Deskhero further enhance this process by continuously learning from the data and improving its performance.
By using Deskhero, ChildSafe Services has been able to improve their customer support and case management processes. The advanced AI capabilities of the platform have reduced the time spent on administrative tasks and allowed the organization to focus more on their mission of protecting children.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of each ticket. It then searches the knowledge base, previous tickets, and uploaded files for relevant content. This content is sent through OpenAI's ChatGPT to generate a suggested reply.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to analyze the search query. It then searches the knowledge base, previous tickets, and uploaded files for relevant content. This content is used to enhance the search results, making them more relevant and accurate.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems. This ensures that all your data is synchronized and up-to-date.
* This article provides an example of how a fictive company in the Child Welfare Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
