Hearth Heroes uses Deskhero's AI capabilities to manage their customer support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies to incoming queries. This has helped them reduce the response time and increase customer satisfaction.
The company also uses Deskhero's knowledge base feature to create a comprehensive repository of information. This includes data from word, powerpoint, pdf files, and scraped website data. The AI-powered search bar makes it easy for customers to find relevant information, thereby reducing the number of support tickets.
With Deskhero's custom fields and structured data lists, Hearth Heroes can categorize and prioritize tickets effectively. The AI capabilities help in identifying patterns and trends in customer queries, enabling proactive problem-solving.
Hearth Heroes uses the user groups feature of Deskhero to assign specific roles and responsibilities to their team members. This, along with the kanban board, helps in tracking the progress of each ticket and ensures timely resolution.
Lastly, Hearth Heroes uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved their workflow and made customer support management more efficient.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies to incoming queries. This reduces the response time and improves customer satisfaction.
How does the knowledge base feature work?
The knowledge base is a comprehensive repository of information created from various sources like word, powerpoint, pdf files, and scraped website data. The AI-powered search bar makes it easy for customers to find relevant information.
What is the use of Deskhero's REST API?
Deskhero's REST API allows you to integrate the platform with your existing systems for a seamless workflow.
* This article provides an example of how a fictive company in the Chimney Liner Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
